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You are here » Home » Frequently asked questions

Frequently asked questions

Sugar Beach FAQ

Sugar Beach FAQ

What is All-inclusive?

Three meals, a selection of drinks and entertainment are included in the All Inclusive package. It is not only a lot easier to budget before you go, but when you get there, you can relax and get on with the important bit – enjoying yourself.

What is Halfboard?

Halfboard appears to be two meals, Breakfast which is served in form of an American style buffet from 7.30am to 10.30 am and the evening meal which is also served of an international buffet (excluding drinks) in the Main Restaurant from 7 pm to 10 pm.
However, at Sugar Beach, you have 2 restaurants as part of your package; they are:

  • Mont Plaisir (no reservation required first come first served),
  • a la carte restaurants Citronella (Reservation require for the 3 à la carte Restaurants).

What is Full Board?

Full-board means when you lodge in a hotel and you will be served breakfast, lunch and dinner during your stay (drinks at own cost).

What about Mosquito?

We are at the end Winter season and Summer is there together with Mosquitoes and many more unharmful insects, to prepare yourself from Mosquitoes you can use mosquito repellent cream or spray on your body, citronella” insense stick, devices (coils, citronella diffusers...) are normally provided by the hotel.
On the hotel ground twice daily there are mosquito foggings.

Does the Hotel provides Towels in the room and by the pool?

Upon your arrival at hotel you will be issued with a Towel Cards and a deposit will be held on your account. Towel cabanas are located either on the beach or near the pool. You will kindly be requested to exchange the cards at the Towel Cabana to obtain a beach towel.
The deposit held will only be deducted from your account when the towels card is back to the reception.

What is the weather like there, and what type of clothing should I bring?

The weather is tropical and usually moderate year-round, typically ranging from the low 16
to upper 38.Winter last only 3 months and starts around mid-May.

So I will suggest you start your holiday in April Summer and resort-type, lightweight clothing such as shorts, t-shirts, casual slacks, blouses, and dresses are appropriate almost everywhere in Mauritius.
A cap or hat is useful to protect your face from the sun. The use of sunscreen is recommended for additional UV ray protection.

Mauritius has a microclimate: it could rain cats and dogs where you are. Only a few kilometres away sun is shining and no cloud in sight. If you wake up in the morning with a grey sky, don’t worry. Go for your shower, have breakfast and after the sky will be blue.

Adaptors – Electricity/Power Supply

The room has a variety of electrical sockets 3 pin British plugs, 2 pin French electrical plugs....
The electricity supply is 220 volts in the bedroom and 110 volts in the bathroom. Should you require any additional fitting or further information please phone Housekeeping.

Is there parking available for hotel guests?

YES, parking is available in the hotel’s parking lot.

Does the Hotel cater for Special Dietary Requirements: Vegetarian, Allergies, Halal Food, and Kosher Food, Gluten free meal!!!!!

Rest assured that we are familiar to treating with guest suffering from different allergies; Gluten Free products, meals, cake etc. are readily available.
Should you wish to have specific meals prepared under said guidelines, we will be most accommodating.
Our Chefs are ready to meet you personally when you will check-in to discuss same.

Is Wi-Fi provided for free?

Wi-Fi service is available for free at La Brasserie near the Main restaurant.
For both wired Internet connection and Wi-Fi connection you will need to sign up using a network cable (patch cord) provided. Once you have established a connection and purchased your desired Internet package you will be able to connect both by cable or wireless
in your room, or at any of the Wi-Fi hotspots in the hotel for the duration of package purchased.

What is the Dress Code at night?

Dress is casual throughout the day and shorts and T-shirts may be worn in the hotel restaurants. For dinner, gentlemen are requested to wear long trousers and shirts with collar.

Is there a Doctor or Nurse on property at hotel or on call?

Our clinic is located in the Manor House. A qualified nurse is in attendance daily from 10 am to 6 pm.
Should you require any medical assistance outside these hours, please phone Reception. A doctor is on call 24 hours a day.

Is the hotel suitable for people with a disability?

The comfort of our guests is of primary importance to us. Specially adapted rooms are available on the ground floor of the hotel and accessible paths have been designed for persons with reduced mobility.

If you require special assistance, please contact the hotel. We are happy to make the necessary arrangements.

Are Iron/ iron board provided...?

None of our rooms come with an Iron and its board, however, this is delivered to your room upon request with the Housekeeping team

Do we have a Golf Course facility?

Tamarina Golf Estate, only 15 minutes away, is an 18-hole par 72 Championship golf course designed by Rodney Wright and a modern clubhouse with Pro Shop, bar and restaurant.
Kindly note that Guests of Sugar Beach & La Pirogue are now entitled to play on the Tamarina Golf Course at a preferential rate of Rs. 3600 including green fee, sharing golf cart and transfer from & to Sugar Beach or La Pirogue.

Do you offer any babysitting services?

YES we do. Prices for babysitting can be forwarded to you as attachment. Babysitting can be booked 12hrs in advance. If you take Morning and evening service you will get at least 2 babysitters and if one of them is off the second one double shift.

Do we have Coffee machines?

YES. All rooms are equipped with a coffee machine.

Are all areas of the resort easily accessible?

YES. All the areas of the resort are accessible on foot. The second floor of the Manor House can be reached by using stairs. We currently do not have an elevator installed there.